Best Customer Feedback Software and Tools in 2024
In today’s fast-paced digital landscape, businesses increasingly realize the importance of actively seeking and leveraging customer feedback. Customer feedback software has emerged as a pivotal tool in this endeavor, offering companies a structured and efficient way to collect, analyze, and act upon valuable customer insights. Organizations across industries, from small startups to multinational corporations, are turning to customer feedback software to enhance their products, services, and overall customer experience. This article will explore the significance of customer feedback software and how it empowers businesses to stay attuned to their customer’s needs and goes preferences.
Comprehensive Comparison Of Form Collecting Customer feedbacks Tools
1. Trusted Shops
Trusted Shops lets you easily collect, present, and manage genuine customer feedback from one portal. You can send automated feedback requests using Trusted Shops, where customers can rate the products they’ve purchased and their experience with your business. This feedback will also be automatically displayed on your website with a badge that highlights your rating on your website. Since Trusted Shops is also a valid source of feedback for Google, you can integrate these ratings into Google advertising.
Start the package with 79 euros per month and go up to 289 euros per month with the Premium package.
This customer feedback tool helps to drive additional traffic through your feedback profiles.
Incentivize customers with coupons when they leave feedback.
2. TrustPilot
Trustpilot is a leading platform that helps businesses collect customer feedback and use them to increase traffic, sales, and revenue. Trustpilot.com is an online feedback community that helps consumers make better buying decisions and helps companies showcase and improve their services.
Any consumer can write a feedback on Trustpilot, any company can invite its customers to share comments on their experiences. 83% of consumers say they are likelier to buy if a company posts positive Trustpilot feedback. With over 210,000 companies feedbacked on Trustpilot, your business may have already received feedback on this platform.
Invite former customers to post a comment.
Embed forms so your customers can leave feedback on your site.
Take advantage of advanced integrations with Facebook, Hootsuite, and Zendesk.
The free version and the Pro version costs 115 euros per month.
3. Custplace
This customer feedback tool allows the collection, centralization, distribution, and analysis of your customer feedback. Teams can collaborate on an easy-to-use platform, track cross-platform brand reputation in real-time, and create moderation and assignment rules to stay up-to-date. The feedback is distributed 360°, i.e., with a single request, you present authenticated feedback on your website and also on the Custplace evaluation pages that are well referenced on search engines.
The AFNOR certification of Custplace feedback also authenticates compliance with the process of collecting, moderating, and publishing customer feedback. Custplace allows you to display a trust seal on your website with your overall satisfaction rating to reassure your visitors.
Collect feedback and omnichannel satisfaction surveys.
Test their natural language understanding of technology.
Take advantage of a streaming partnership with Google My Business.
Benefit from an NF standard certification “Management of opinions.”
Also read: Customer Retention? Methods and Objectives to Follow
4. Verified feedbacks
The Verified feedback site allows you to collect customer feedback on your website and products. Your customers will automatically receive an email after purchase based on your settings. You can then easily display product and website feedback that helps increase your sales by reassuring your customers about the reliability of your products and the quality of your website. When your customers buy from your website, Verified feedback collects basic order information: customer name, customer email, products purchased, and order date; this information is then used to send an email to the customer to give his opinion on your website and your products.
When your client submits their feedback, you will receive it in your account before publishing it on your website. If you have bad feedback, you can moderate it by responding to the customer so they can come to an agreement on any order issues and resending the feedback request once the customer has accepted the decision made. When your website has more than 3 feedback, it will have a trusted certification, allowing customers to read feedback received over a year.
Improve the SEO of your product pages with active content that is readable by Google.
Easily manage generated emails and your customer feedback in the Verified feedback dashboard.
From 59 euros to 799 euros per month, according to your needs.
5. eKomi
Display your eKomi ratings on your homepage and use them for rich snippets to show up in the most popular search engines! eKomi is an independent customer feedback tool where customers can leave feedback and ratings on the store and products. They are official Google partners, and with this extension, you can easily integrate Ekomi score into your store to generate rich snippets. Get better ratings from your online store by displaying your ratings on your store homepage using these extensions.
Your can-store rating will appear as Rich Snippets, the additional data structure that will mark up your rating and your online store rating data. This extension uses your Ekomi feedback form and creates well-structured data, known from schema.org and Good Relations tags, used by major search engines such as Google, Yahoo, and Bing! This extension allows search engines to search your online store more efficiently, displaying prices, feedback, ratings, and other relevant information.
Quick and easy to install and configure.
They are manufactured to the latest Google and Schema.org standards.
A simple way to improve your SEO ranking and increase your CTR.
There is no indication of price, only on request.
To Sum Up
In conclusion, customer feedback software is a cornerstone in the modern business toolkit, enabling companies to cultivate stronger relationships with their customer base and drive continuous improvement. By leveraging the insights gleaned from such software, businesses can make informed decisions, tailor their offerings to meet evolving customer demands, and ultimately foster loyalty and satisfaction among their clientele. As the business landscape evolves, customer feedback software will become more indispensable, helping organizations stay agile, competitive, and customer-centric in an ever-changing market environment. Embracing customer feedback software isn’t just a choice; it’s a strategic imperative for businesses committed to long-term success and growth.
